Shipping policy

Thank you for shopping with ACKERMAN JEFFERY,DALTON. As a dedicated US-based online store focusing on luggage, handbags and travel bag accessories, we adhere to standardized order handling and strict logistics management standards. Our priority is to ensure all bag products are professionally packaged and safely delivered to customers within our standard shipping cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, product quality inspection and sealed packaging within 1–5 business days. Processing operations do not cover weekends and official U.S. public holidays, with all logistics work suspended during non-business days.

During peak promotional cycles and high-order-volume periods, order processing schedules may be moderately extended due to operational pressure. We will issue timely email notifications to customers for any obvious processing delays, ensuring full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees are dynamically calculated based on package volume, product weight and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before payment confirmation, with no hidden fees or additional surcharges.

Our store adopts unified standard shipping service, with an estimated delivery time of 15 business days for all bag products. All delivery times are reference values only. Actual delivery progress may be affected by carrier operational delays, customs clearance procedures, extreme weather, regional logistics restrictions and holiday logistics suspensions, which shall prevail to the actual transit situation.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our cooperative logistics carrier, you will receive an official shipment confirmation email from our customer service system. The notification includes your unique order number, valid tracking code and carrier details for real-time monitoring.

Logistics tracking information is usually activated and updated on the official inquiry platform within 24–48 hours after shipment. If tracking data fails to display normally beyond this time frame, you can contact our support team for manual inquiry and status verification.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable recipient information, including detailed shipping address and valid contact number, during checkout. Please double-check all information to avoid delivery abnormalities.

ACKERMAN JEFFERY,DALTON shall not be liable for misdelivery, package loss or return caused by incorrect, incomplete or invalid address information provided by customers. Any packages returned due to address errors will require customers to bear return freight and additional reshipping fees for re-delivery services.

5. Lost or Damaged Packages

If your package logistics status freezes for a long period or is suspected lost during transit, please submit a service request to our customer service team within 7 business days of the scheduled delivery date. We will launch a comprehensive investigation with the logistics provider to confirm package whereabouts and resolve issues efficiently.

Luggage and bag products may encounter extrusion, surface abrasion, accessory damage or structural looseness during long-distance transportation. If you receive damaged goods, please contact our support team within 24 hours after package receipt. You are required to provide intact photos of the outer packaging and specific damaged parts. Our team will conduct a thorough review and offer a targeted resolution as soon as possible.

6. Apparel Care and Usage Notice

This maintenance specification applies to all luggage, daily handbags, travel bags and storage bag products sold in our store. Each product is attached with exclusive care guidelines tailored to its material, structure and production process.

We do not assume liability for product damage, deformation, wear or functional failure resulting from improper daily use, incorrect cleaning methods, unauthorized disassembly, long-term improper storage or other human-induced misuse. Customers should follow official care instructions to maintain product quality and extend service life.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs inspection fees and other tax charges in accordance with the local trade policies and regulatory rules of the destination country or region.

All customs-related fees, procedural costs and compliance responsibilities are independently undertaken by the customer. Product prices and shipping fees collected by our store exclude any customs and tax expenses. Customers shall abide by local import regulations and bear all risks arising from customs clearance problems.

8. Contact Information